All our offered products are not prefabricated and only made individually for you due to your order. If you have renounced the option of personalization, we take back the article with a discount of 10% of the value of the goods. However, if we have made a mistake, you can of course send back the item and get your money back to 100%. If you have ordered the item personalized, a return is unfortunately no longer possible. Send your return to the following address:


Returns Department

Uferstraße 2

D 59192 Bergkamen


Normally, there is a corresponding return slip in the package of your order. If you should miss the return ticket, you can download it here.

Download Return-Slip

Basically, the buyer has to bear the cost of the return. However, there is the possibility of free return with PayPal.

You have a PayPal account? Wonderful, because you are now shopping without any return costs. Wrong size, wrong style? Activate the free service once and PayPal will refund your shipping costs.